Customer loyalty

It is far easier to up sell to existing customers than it is to go out and find new ones.  So how can you keep your existing customers happy, engaged, keen to buy and loyal to your product or service?

Here are some tips:

  • Appreciate them
  • Send loyalty based offers and promotions
  • Always say thank you for their custom
  • Send Christmas cards
  • Promote them in return where you can
  • Give them preferential treatment e.g. invite them first to events

For more ideas, just ask Nicole – 07523 569288


About nicolepinpointmarketing

Nicole is a mum to two, wife to one and friend to many. I am also the owner of a successful marketing consultancy business, established in 2008 to work with, help and support local businesses. Pinpoint can act as a consultant or we can hold your hand to manage your marketing or we can do it all for you! Your marketing, your budget, your way. Marketing, organisation, helping and caring are my strong points and passions!
This entry was posted in Advice for the small business, Marketing Planning and Strategy. Bookmark the permalink.

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